Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels the same day you call. Our service trucks are stocked with common panel sizes and styles, allowing us to complete many repairs in a single visit. For specialty or custom panels that need to be ordered, we typically receive them within 2-3 business days and will schedule the installation at your earliest convenience. We understand that damaged panels can be both a security concern and an eyesore, which is why we prioritize fast turnaround times for all panel repairs.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panels can become damaged from several common causes. The most frequent is accidental impact from vehicles—backing into a partially closed door is surprisingly common. Weather-related damage from high winds, hail, or flying debris during storms can also dent or crack panels. Over time, age and wear cause panels to warp, fade, or develop cracks, especially in wooden doors exposed to moisture. Temperature extremes can cause materials to expand and contract, leading to stress fractures. Finally, attempted break-ins or vandalism can damage panels. Regular maintenance and prompt repairs can prevent minor damage from becoming major problems.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We partner with trusted financing providers to offer plans with competitive interest rates and terms ranging from 6 to 60 months. Many customers qualify for 0% APR promotional periods on approved credit. Our team can help you explore payment options during your free estimate appointment. We believe everyone deserves a quality garage door, and we work hard to find a payment plan that fits your budget. Contact us to learn about current financing promotions and pre-qualification—it only takes a few minutes and won't affect your credit score.

Question 4

What types of garage doors do you install?

Accepted Answer

We install a comprehensive range of garage door styles to match any home or business. Our selection includes contemporary modern designs with sleek lines and glass panels, classic carriage-style doors that combine traditional aesthetics with modern functionality, and traditional raised-panel doors in steel, aluminum, or wood. We also specialize in fiberglass and vinyl options for coastal or high-humidity areas, insulated doors for energy efficiency, and commercial/industrial doors for businesses. During your consultation, we'll help you choose the perfect door based on your aesthetic preferences, budget, and functional requirements.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours from start to finish. This includes removing your old door, installing the new door and tracks, setting up the opener if included, and thoroughly testing all safety features. More complex installations—such as doors requiring structural modifications, commercial installations, or custom-sized doors—may take longer. We always complete installations in a single visit unless unforeseen circumstances arise. Our technicians arrive prepared with all necessary equipment and materials, minimizing disruption to your day.

Question 6

What should I do if my garage door won't open?

Accepted Answer

If your garage door won't open, start with these troubleshooting steps: First, check if the opener is receiving power—test the outlet with another device or check your circuit breaker. Next, ensure the door isn't locked manually using the lock mechanism on the door itself. Try operating the door using the wall button rather than the remote to rule out remote battery issues. Check the safety sensors at the bottom of the door tracks—they should have solid lights and be properly aligned. If the door opens a few inches then stops, the spring may be broken, which requires professional repair. For any issue you can't easily resolve, call us for same-day service.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year, ideally before winter when your door will work hardest. During our maintenance visit, we inspect all moving parts, lubricate springs, rollers, and hinges, check and adjust spring tension, test safety features, tighten hardware, and assess the overall condition of your door. Regular maintenance extends the life of your garage door by catching small issues before they become expensive repairs. Many of our customers opt for our annual maintenance plan, which includes priority scheduling and discounts on any needed repairs.

Question 8

What is your service warranty?

Accepted Answer

We stand behind our work with a comprehensive 5-year warranty on all labor and installed parts. This covers any defects in workmanship or materials used in our repairs and installations. Additionally, new garage doors come with manufacturer warranties that can extend coverage for specific components. Our warranty includes free return visits if any issue arises related to our work. We also offer a satisfaction guarantee—if you're not happy with our service, we'll make it right at no additional charge. This commitment to quality is why over 7,960 customers trust us with their garage doors.

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